Return & Refund Policy

Return & Refund Policy

Acceptance of Returns: We accept returns within 30 days from delivery date,we will accept the return with NO RESTOCKING FEES

Eligibility for Returns and Refunds: Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal). We do not accept returns on items that have been used or damaged after delivery.

Steps for Returns: 

  1. To return an item, please contact our customer service team to confirm the return address
  2. Fill out the Return/Exchange Form: A Return/Exchange form was included in your package
  3. Package the Product: Package the product and Return/Exchange Form in the original shipping box (please do not stick shipping labels onto the shoe box)
  4. Hand the sealed package to your USPS mail carrier, drop-off at your nearest US Post Office or schedule a FREE US Postal Service pickup at usps.com/pickup
  5. Please record the tracking number to trace the package (22 digit number located at the bottom of the shipping label),and tell our customer service team with email.

Return Shipping Fees: Customers are responsible for return shipping fees unless the return is due to a defect or error on our part. In such cases, we will cover the return shipping costs.

Refund Processing Time: Refunds will be processed within 5-7 business days after we receive the returned item. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing times.

Return Address: Please contact our customer service team (email:service@usportshome.com)to confirm the return address.

Change of Mind Returns: If you change your mind after receiving the product, you may return it within 30 days for a refund. However, you will be responsible for the return shipping fees($10 per item will be deducted from your refund.)

Please note that the above policy applies to online purchases only. For in-store purchases, please refer to our in-store return policy.

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